Big Dutchman Asia commits to higher level of customer satisfaction

In its continuing efforts to provide the best possible service to its customers, Big Dutchman brought together over 50 members from its After Sales & Field Service (ASFS) divisions from across Asia for its first regional meeting of 2020.

Held at its headquarters in Selangor, Malaysia in January, among those attended were team leaders, site managers, project managers, electrical managers and others.

‘We want to provide the best possible service to our customers throughout Asia’, Jan Hofstede, President of Big Dutchman Asia said, summarizing the 3-day intensive program of presentations, strategic planning and brainstorming.

Welcoming the ASFS team to the meeting, Mr Hofstede thanked them for a successful year in 2019. For 2020, he announced plans to boost the company’s commitments as well as the implementation of best practices for higher customer satisfaction.

The meeting continues with a recap of 2019’s regional activities by Tan Too Meng, Director of Big Dutchman Asia’s ASFS Division.

The second day entailed presentations and an intensive exchange of ideas. Dirk Schlichting, Head of ASFS Division at Big Dutchman in Germany, gave the team an overview of the global ASFS plans for the future.

The three days of intense contacts and meetings ended with a photo session to commemorate the occasion.